And you can go to my LinkedIn, you can see this picture. And it was just a special moment for our team. We all say happy birthday to this individual. So you really want to treat people, in terms of individually, as an individual and celebrate the smallest moments and I think that if people know that you care about them, they’re going to care about what they’re doing and especially care about the customer.

Gabe Larsen: (09:45)

Yeah. Yeah. I like it. I like it. Gordana, anything you’d add?

Gordana Warga: (09:48)

lines, we try to celebrate that the smaller wins by gamifying some of our metrics. We had a little game that kind of goes on and when we get ten five star CSATs in a row, we celebrate in Slack and start putting out little champagne bottles and things like that. We also try to treat the team to lunches and different things every now and then. And I just periodically check in to see if they’re okay, especially when things are very, very busy. I might call someone and say, “Do you need anything? Coff your plate?” Because it can get overwhelming sometimes dealing with the volume of work that we’re doing, that we’re working on all email data the time.

Gabe Larsen: (10:24)

Yeah. Sorry Chad. Go ahead.

Chad Horenfeldt: (10:24)

I want to say one thing just to point out, like, one of the how to reply to a client’s email: tips and examples things that I do is I think the surprise and delight is a really interesting one where I’ve really focused on getting all of our communications from our customers in be numbers  a centralized way. And it’s so important. And then what I like to do is to do some spot checking and see what are the types of interactions that we’ve had and then look for those positive interactions that they think nobody’s looking at and call them out and really celebrate them.