Identifying the attributes that What are customer  drive loyalty allows you to work with clear objectives and benefits that are relevant to your audience. A Zendesk study found that the attributes that make customers feel loyal to a brand are:

These channels can be us for support, complaints, requests, sales, among other functions.

The provision of service channels is essential to establishing a good relationship with consumers.

The customer should have a mechanism to

Furthermore, this type of solution is important for maintaining a connection with consumers, as well as for increasing the level of customer satisfaction , which also leads to customer loyalty and the possibility of increasing sales volume.

Customer service channels are contact points that a company offers to communicate with its consumers.

These channels can be us by the public to make complaints, open requests and support services, make suggestions, clarify doubts and even make purchases.

From the customers’ point of view, these means of contact are important so that they can speak to the company if they ne to clarify any doubts during their purchasing process .

Therefore, the ideal is that rcs data they are available and accessible from the first contact, that is, from the moment the consumer discovers your brand, and reaching the post-sale period , when the consumer completes their purchase.

What customer service channels can be offer?

The main customer service channels most frequently offer by companies are:

Personal Assistant
In-person service is the one that is abdullah abbas area reservations manager carri out when the client goes directly to the company or your point of sale .

This is what happens, for example, when a consumer goes to a physical store to clarify their doubts about how a product works, or about the delivery time of an item they have purchas.

Phone
The telephone is often one of the most b2c lead commonly us solutions. This service channel can be us both responsively and actively .

That is, through the telephone service it is possible to receive requests from customers, or contact them to provide clarifications, conduct satisfaction surveys , make sales, etc.