Yeah. I think one is just being responsive. So it could be that an email that was sent to you and just responding right away and providing either an answer right away or letting them know that you’re going to get back to them in a certain timeframe. So setting those right expectations. Another thing could be getting the customer in touch with the right person and it could be someone at a higher level, it could be someone, let’s say on your technical team that has that expertise and can provide more of that insight.

I think as a customer myself

who’s purchas software and just purchas anything as a consumer, you just want to feel that you’re heard and that it’s not just, you’re just being pass off. It’s not just a minor thing and little things can go a long way. And I think any situation that happens, even if it’s a crisis situation, it’s how you respond and how you either build that trust or rebuild that trust. Those are the things that you have to focus on. We call those moments of truth.

Gabe Larsen: (05:01)

Yeah.  do matter. And it does seem, I’ve been reading more literature. I think generally the engagement level of the entire US, for example, through all this has maybe gone down a little bit and I love that word, listen. I think customers want to be listen to just a little more, we’re kind of in a bad mood just with the nature of things, and I think employees want to be heard a little more because just generally, I think the way things kind of have shaken out over the past a little bit. Gordana, what would you add? What are those everyday actions that you whatsapp data feel like can impact that overall customer relationship?

Gordana Warga: (05:40)

I think that Chad and his team does a phenomenal job influencers: how do they help your business? of this. We all take the time to recognize! the small wins and to really recognize when we’ve help each other and when we’ve help clients. So we’ll do a lot via Slack and be numbers  via other channels where we just really give shout outs and reward all of the different positive things that we see happening each day.

Chad Horenfeldt: (06:01)