In This Article The Dotdigital
Multi-channel support
Global deliverability with regional capacity

But don’t take our word for it, here is what are customers have to say:
24/7 Customer Support is one of the biggest buzzwords used in the business world. But how often do businesses stick to the ‘24/7’ idea? Are companies doing enough to deliver seamless, round-the-clock support?

We often witness customer service The Dotdigital

landing at the bottom of the operational strategy and investment funnel. It might have been the right approach decades ago, but not anymore. Whether you are a B2B or B2C business, customer service is paramount in today’s customer-centric world. Reports show 59% of consumers have higher expectations for customer service than they did just one year ago.

When it comes to success, support is equally essential as sales and marketing. Providing top-notch customer service helps grow your brand value and cultivates a long-term loyal customer base. Over time, customer support has emerged as a vital revenue driver, translating into increased sales and customer retention. The support bug doesn’t stop once the customer decides to purchase your product, it extends way beyond that.

Multi-channel support
In today’s digitized world, with multiple channels at our disposal, it has never been easier for businesses to connect and communicate with their audience at different levels. According to Zendesk’s Customer Experience Trends Report 2021, 85% of organizations admitted to introducing changes to their support over the past year, as customers adopt new channels email data to interact with businesses. Therefore, companies need to evolve and align themselves with their customer preferences constantly.

So why limit yourself to the

Traditional ways of offering customer services? Why not expand the horizon and create a wholesome support experience across channels?

Besides good old phone and email support, start offering customer social selling: does your company use this strategy? support through different channels and platforms such as live chat, Facebook Messenger, Twitter, and betting email list WhatsApp. This gives customers options to reach out on their preferred channel for assistance.