Do voice messages irritate everyone? Statistics say otherwise.

According to WhatsApp , messenger users send more than 7 billion voice messages daily. It is faster and more convenient than typing text. In addition, it helps to hear whatsApp number database  the intonation and feel the mood of the interlocutor.

Jivo’s goal is to make communication between businesses and clients as convenient as possible, which is why we have added the function of sending and receiving voice messages. This way, clients will be able to communicate with you in the usual way and not feel discomfort from limited capabilities.

How voice messages work in Jivo:

voice messages from WhatsApp, Telegram, VK and foreign social networks come to the Jivo dialog box;
You can also answer handmade communicates a certain them from the Jivo application;
the usual way of recording, sending and listening;
recorded voice messages are stored in the Jivo chat archive as long as your account exists;
Operators can record voice messages up to 5 minutes long;
The option is available in the desktop version and in the Jivo mobile application.

We learned about Jivo as soon as it appeared. It was the first customer support service in Russia and there were simply no analogues to it. At first, we used the service on our websites, and then we started connecting it to our clients. Jivo is useful for a wide variety of projects – from online stores to corporate websites and business cards.

How we sell Jivo to clients

We register clients whose projects we support in Jivo by default and install the chat code on their website. Some stay on the free version, while others install the paid version to use more advanced features. For example, the callback works great during promotions and significantly increases the conversion of marketing activities.

There is no need to persuade anyone, most entrepreneurs know how important it is to respond to clients quickly and how this affects sales volume. In addition, Jivo has a number of undeniable advantages:

Topics of requests

Now, when accepting a client’s request, the operator can indicate its topic in order to further sort and analyze the history of requests. The accumulated statistics will allow identifying the most popular questions, studying the usa b2b list audience’s pain points, and detecting and eliminating weaknesses in the company’s customer service.