Yeah, it’s funny. It’s like, I don’t even think about some of the things that we do, but one of the things that we do that I think that any customer service organization can do is, we do a weekly retro and we use Slack here and there’s a little bot that we use. The Geekbot that does a weekly retro. And we ask each other, who do you want to give a shout out to?.

And it’s nice. Like, we just have that

. We take that opportunity. We take that time and we reflect on what we’ve done this week. Not only the good things, the challenges. And then we give time to shout out to people and Gordana’s team gets a lot of shadows from my team. And then I share that with that individual and typically with their manager and we celebrate it. It’s just, because a lot of the time, like we don’t hear all those great things that are happening. And I think that’s one of the things in support, it’s unfortunate because there’s so many amazing things that are happening on many different interactions and it’s on those customer service leaders to bring those things up and surface mobile phone number data updated 2025 those and so that we can all celebrate them.

Gabe Larsen: (06:59)

Yeah, I’m trying to actually take notes. I love doing apply social commerce strategies to sell more! the retro, doing a shout out. I probably shouldn’t be taking notes right now, but that is a good idea. How else, Gordana, did you in our, even thinking about our organization be numbers and others in your past, but how do we encourage customer obsession here or in your past lives? Chad gave a couple of examples –

Gordana Warga: (07:23)

nough –

Gabe Larsen: (07:28)

How many more hours a day? I don’t know if-

Gordana Warga: (07:29)