Acquiring a new customer is up to 7 times more expensive than retaining an existing one . Knowing the techniques to provide good customer service allows you to retain those who already buy from you and reduce expenses in attracting new consumers customer service .
Discover 4 reasons why customers are losing business and how to act in each case.
91 % of customers are willing to make an additional purchase with a company after a positive service experience . This means that learning how to provide good customer service can increase your revenue.
Here are 6 action plans to improve customer service !
Good service improves your reputation
Satisfied customers are willing to pay more and recommend your business to others. In other words, when you know how to provide good customer service, you can encourage word-of-mouth advertising and improve your credibility in the market.
Additionally, 60% of consumers base their purchasing decisions on the level of service they expect to receive. Download Zendesk’s belgium telegram phone number list free CX Trends 2023 report and learn how to provide excellent customer service.
Once you know what good customer service means and its impact on your business, you need to know how to provide fast, accurate, and friendly service .
While there is no magic improves the efficiency of your online formula that works for every business , there are some principles you can follow to improve your customer experience . Adopting these best practices puts you on the right path to success!
66 % of businesses lack a centralized and coherent data strategy. Without reliable consumer insights, it’s difficult to create relevant offers, personalize messages, and increase customer satisfaction.
In addition, the lack of a data collection, processing and storage strategy hinders quality customer service. After all, you run the risk of obtaining duplicate, incomplete or decontextualized information.
Standardize care processes
The second step to providing great customer service is to standardize support processes. This means writing a document with rules, tools, and tips that all support agents must follow to ensure a great experience for all customers .
You can include a customer service flowchart , a telephone etiquette manual , among other techniques to improve the quality of alb directory customer service. The important thing is that agents know how to treat all customers equally, quickly and accurately.
Standardized procedures help ensure the quality of all interactions. Learn how to modernize customer service process control with 6 practical tips .
Nearly 59% of workers receive no training at their workplaces and develop their skills on their own. While proactivity is an admirable professional trait, companies must train professionals to be able to offer excellent customer service.
When support agents are trained to present a product, explain a service, or answer questions about a procedure, it is easier to gain customer trust and maintain quality standards of good service .