CarPrice is a company that develops technologies and infrastructure solutions for selling used cars through an online auction.
Sellers are ordinary people who come to CarPrice offices. The company inspects cars, prepares a description and organizes online bidding among shop car dealerships, dealers and other professional participants in the car market. The success of transactions largely depends on fast communication between auction participants.
Alexey Shikhov, Technical Director of CarPrice, told how connecting Jivo Mobile SDK affected the quality of communication, the number of requests and the security of customer data.
Managers communicated with clients via personal WhatsApp #
At Carprice Autodealers, each client has a personal manager assigned to them, so it was convenient for clients to chat on WhatsApp. However, this resulted in the essence of consumer marketing significant problems for the company:
We were looking for a solution that would allow us to move all text communication into one channel, ideally a chat in a mobile app. In essence, we need a ready-made messenger that implement into our product.
What have you tried before Jivo
We consider only open source solutions that implemented in our application. We look at the SaaS service “Chatra”, but it did not have push notifications and outgoing. Messages – functions to initiate a conversation from the operator with a specific user. We also tried Rocket.Chat.
Carprice is a fairly company and any data transfer to external services is a big risk for us. That is why it was important to choose a service for integration that we could trust 100%. In the end, we settled on Jivo and their new product — Mobile SDK.
With Jivo Mobile SDK, you can integrate an additional communication channel into your usa b2b list mobile application on iOS and Android with minimal development costs.
We have already worked with the service before and the impressions were only positive. We were also attract by the ease of integration, clear interface, wide functionality and convenience.
Connection problems and how we solved them
We were the first to implement Mobile SDK from Jivo, so difficulties were inevitable. We encountered bugs in the beta version, there were problems with service compatibility, there were questions about implementation.
Overall, it was a productive collaboration, as a result of which the guys from Jivo fixed the problems that other clients might have encountered, and we implemented a chat in the CarPrice app.
What has changed with the introduction of Mobile SDK
The mobile application is the main product for our dealers, and the issue of communication with them is key.
