However, customer service is ranked as the second most important attribute (57%) for maintaining loyalty (after price) according to Zendesk’s 2020 Customer Experience Trends Report Customer Service .
In this post we will look at the customer service qualities that your users value and what you can do to offer personalized treatment and memorable service.
From the first handshake or telephone contact, it is essential that the negotiation takes place in a very transparent, consistent and pleasant manner. But sometimes, the frenetic pace of work throughout the day causes an incorrect expression or tone of voice to turn into a misunderstanding.
Therefore, the more you cultivate and work on your customer service qualities, the greater the perception of value and consumer friendliness will be.
3 basic principles of customer service
There are some basic principles of customer service that you cannot forget when providing a service. We are referring to a smile, personalized treatment, calling the customer by name, making them feel special and important. As simple as these attitudes may seem, they can make all the difference.
Make the customer feel at ease! Creating a hong kong telegram phone number list friendly and trustworthy environment is very important.
Do you want to understand how to offer personalized customer service? Here are some examples to keep in mind for your next meetings.
No matter the time, day or personal circumstance, personalized treatment and good customer service is the first step offers different payment methods towards a positive customer experience. For this to happen, simple attitudes are enough: a good coffee, a glass of cold water, some cookies or candy, a clean environment, and depending on the type of business, pleasant background music. Customers appreciate these gestures and they make a very good impression.
Customer needs and habits are constantly changing
To provide the best service, the more information you have about their preferences, the greater the positive impact you will have on them. Another quality of customer service is to act on the user’s wishes, to care about what they need and what is relevant to them at that moment.
Active listening is one of the most important customer service qualities you can cultivate. It means that you use your full attention and focus when you are talking to your customer and that you do not interrupt or judge them. aleart news With this basic principle, you also apply another essential customer service quality: empathy . That is, you have to care about what your customer is going through as if you were in the same situation.
If you are considering a sale, these tips will be very useful,
If you know how your service works and have a thorough understanding of what your company offers, you will be able to help your client in any circumstance. To create a personalized relationship with the client, you must know every detail of the process to show confidence and gain the client’s trust.