Family Doctor is a private network of multidisciplinary polyclinics for children and adults in Moscow. Patients can receive assistance from doctors of 60 specialties, undergo diagnostics in their own clinical diagnostic laboratory, receive overseas data highly qualified surgical care in the Hospital Center, call a doctor to their home, and even use the ambulance service.

The company’s marketing department explained how Jivo helps meet modern customer demands and how much the number of requests increased after connecting Jivo.

Why did you decide to connect Jivo

Patients of the Family Doctor clinics are technologically active people aged 25-45. This audience prefers messages in chats and messengers to calls. The company connected Jivo to become as convenient as possible for this differences between consumer and industrial marketing category of clients and receive more applications from them.

Dialogue with a client in the Jivo application:

Jivo functions that increased the number of requests

“Family Doctor” actively uses callback: there are clients who find it more convenient to answer an incoming call than to call themselves or listen to the voice menu. Callback has increased the number of requests from such visitors.

Social networks and messengers

In December 2020, the company connected integrations with social networks and messengers. At that time, this gave an average of 900 additional requests per month.

Currently, through this channel, the network receives up to 2000 applications per month.

Jivo connection results

With Jivo, all messages come to one interface and operators see them in a single window. Now they do not need to switch between different tabs and constantly refresh pages to see new requests. Messages from social networks, WhatsApp, callbacks on the site can be managed in one application.

Connect Jivo

Each department of the company has its own communication channel, and this significantly simplifies work with patients of different areas. Currently, 20 operators work with the application.

Thanks to this, the number of requests has increased significantly, and the number of missed dialogues has decreased significantly.

Increase in the number of requests from April 2020 to April 2022:

Previously, the main way of communicating with clients was by phone calls. Jivo helped us find contact usa b2b list with clients who do not want to call themselves: those who find it more convenient to write use chat; those who find it easier to speak by voice order a call back at a convenient time. As a result, we began to receive additional requests from new channels.