What does this mean? In a global business model, it’s crucial you are present when your client nes you, irrespective of geography and time zones. A strong support team of highly knowlgeable professionals, bas across significant target markets with cross-functionality, is the cornerstone for exceptional customer service.
“Delivering the right message through the right channel at the right time and to the right person,” is the mantra for optimal customer experience. Every client is different and so are their issues and nes. Therefore, it’s important to achieve immense levels of accuracy and curate carefully consider responses, catering to their problems and keeping customers satisfi. So, invest in a robust support system, it’s long overdue.
The Dotdigital promise But don’t take
“Just having satisfi customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” – Ken Blanchard.
The quote aptly describes Dotdigital’s ethos. At Dotdigital, we believe in celebrating customer success and live by the promise to deliver 24/7 brilliant customer support. Going above and beyond for customers with the ‘Follow the Sun’ model differentiates us from the rest.
Our global support team works round the clock via phone, email, live chat, and Twitter to keep the conversations going. From London to New York to Sydney! Our brilliant team is always at the forefront. Passing on the baton to avoid delays and get. Things resolv with minimal response times.
That’s not all! we understand some of our customers are curious phone number library to learn and want to drive solutions on their own. Dotdigital’s support hub, training hub, and plenty of up-to-date articles guide our customers at each step.
Keeping up the momentum
Dotdigital has now introduc two new options to contact support – WhatsApp and Facebook Messenger! This enhanc access is to make sure our clients in regions can contact support on the channels they are most comfortable with at a time when they want.
it, here is what are customers have to say:
“The Dotdigital support team has been exceptional by supporting influencers: how do they help your business? Caruso’s with technical and strategic advice regularly. They are such a valuable betting email list asset to the digital team at Caruso’s.” – Diana Uribe, Digital Specialist at Caruso’s Natural Health.
