Sigmund Freud, the father of psychoanalysis, made great contributions to human behavior, which were later integrated and adapted to marketing. […]
The pandemic was already disproportionately affecting the lives of African Americans. In New York, for example, preliminary data shows that
According to Zendesk’s 2021 Customer Experience Trends Report , companies’ list of priorities has changed with the emergence of the
Quality Management Systems are becoming increasingly important in companies. It does not matter the size, the social mission of the
A customer service manual is a guide to help a company’s agents who deal with customer service . To do
Customer service or support is the process of providing assistance to a person who purchases your products or uses your
Acquiring a new customer is up to 7 times more expensive than retaining an existing one . Knowing the techniques
Technical support is a methodical job that requires discipline and a good dose of creativity support course. To do this,
Several studies have focus on the importance of the quality of customer support for company productivity. A Zendesk report reveals
The impact of the COVID-19 pandemic is forcing companies to delve deeper into loyalty strategies in customer relationship management. If
Split payment . In real time, without waiting and without logins. Your user will only have to select the total
You bring in new customers . People who need a product but can’t or don’t want to pay for it
