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How to perform customer service evaluation [6 METHODS]

Customer service evaluation is the process that analyzes all interactions in the customer contact process , with the aim of […]

Understanding each of these challenges makes it possible to strengthen these aspects, to align them with the customer’s journey or

However, customer service is ranked as the second most important attribute (57%) for maintaining loyalty (after price) according to Zendesk’s

It is also necessary to keep in mind that the relationship with the consumer does not end when the product

It is no longer enough for your company to invest in products, technologies and marketing strategies; it is essential that

Customer service software is a technological solution whose function is to manage interactions with customers through what is known as

The customer service center is a department focus on customer satisfaction at all points of contact with your brand. Customer

Unlike in 2019, if customers are asked today what defines a good technical support experience, 60% respond that it depends

According to a study by Accenture , people are reacting to the health crisis caused by COVID-19 in very different

The WhatsApp Business API is an application programming interface that allows the integration of WhatsApp Business with other systems customer

Artificial intelligence is a combination of algorithms that give machines the same capabilities as a human being bas on previously

According to Zendesk’s 2020 Customer Experience Trends Report, when answering the question, “What attributes make you feel loyal to a