Artificial intelligence is a combination of algorithms that give machines the same capabilities as a human being bas on previously process and analyz data Artificial intelligence .
In the case of a chatbot, these human capabilities would be to express oneself, perceive and know which direction to take in a conversation with a user and carry out a dialogue in a natural way. This allows companies to have an automat virtual agent that is available 24 hours a day and responds to each client in a personaliz way.
According to Business Insider, 80% of companies want to use chatbots and 40% of business leaders who make decisions will focus on including them in their sales,
marketing and customer service areas
However, in the wake of the coronavirus pandemic, governments and institutional organizations have had to take measures to protect people and give top priority to health. For this reason, chatbots have been us to combat misinformation about the virus and help prevent the disease, while at the same time becoming a denmark telegram phone number list fundamental tool to provide quick attention to customers.
According to a study conduct by Opinion Box, 60% of people have increas the amount of time they spend on the businesses that integrate this service Internet due to the pandemic and social isolation. This growth has creat a favorable environment for social mia to become fertile ground for spreading fake news.
Fac with this situation, governments and institutional organizations have turn to chatbots to raise awareness among people and inform them of
the health measures that must be taken
The idea is that people have access to the latest data reports, can check the symptoms of the virus, the forms of contagion, know when they should go to a doctor, among other functions.
But companies have also had to look to automate their customer service during the pandemic in order to maintain quality service and alb directory manage sales so that numbers do not fall. Adapting quickly to new and
For customer service during this pandemic, chatbots are an excellent tool to implement in companies. Given the lack of staff to provide fast and effective service, bots offer full availability on multiple channels regardless of the time.