Preserving Culture – Navigating Those are the Rapidly Growing Teams At Recharge
by
Steve Hutt

5 minute read Those are the

preserving-culture-–-navigating-rapidly-growing-teams-at-recharge
How do you preserve the empathetic and innovative culture your company forg through years of bootstrapping as it now rapidly grows and scales? What values act as your company’s north star, guiding you through smooth seas or stormy waves?

we’ve kept top of mind here at. Recharge as many departments have doubl (or in some cases tripl) in size over the last year. How can we keep and continue to build on the culture we’ve spent years honing as we grow and scale?

We ask several! Recharge employees to share from their own personal experience, working across various different departments, the insights they’ve glean over the last several years as our company has grown while remaining focus on preserving our culture.

Here is what they had to say—in their own words.

Preserving company culture Alexandra Dupuis Potocki – Launch Specialist Manager
Back in 2019, I was the second person to join the Solutions Consultant team at Recharge. We were running full-cycle sales, from business development all the way through implementation and launch.

Today, that same process consists of five different teams (Business Development, Account Executives, Sales Engineers, Launch Engineers, and Launch Specialists) and over 60 people – that’s not to mention the supporting teams such as Ops and accurate mobile phone number list  Enablement!

Now, I lead the

Launch Specialists team, which provides launch support for merchants who are looking to get live with subscriptions quickly. In the last 3 months, I’ve creat and scal the team to 5 people. We’ll likely double in size in 2022.

Watching the growth of our teams has been incrible from a variety of angles; the success and revenue growth of the business, the opportunities for impact that emerge for myself and my colleagues, the increas efficiency and expertise that are what are customer service channels?  afford by more focus teams being a few of note.

It’s also been uniquely challenging – taking the tribal knowlge agent email list that exist within our small teams and transferring that to scalable documentation and training is one example of an ongoing project.

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