Yeah, I just, I’d mention it just to start, but it does seem like the customer service has taken a brunt, I think, of some of the things that have happen over the past year with the pandemic. Supply chains have been hard, products may have been delay, people weren’t ready for the demand. Sometimes that came or didn’t come.  on that, as people continue to try to navigate these quote unquote interesting times when it comes to customer service and showing appreciation to them?

Gordana Warga: (02:52)

Be kind, always be kind. The team that’s helping you is generally understaff and generally doing a lot of different things all at once. And everybody that I’ve met, even when I haven’t had the best customer experiences, everyone has actually want to help. And so go in with the best of intentions and try to be patient. I think that really means a lot. But also share your feback when something isn’t going well. And you’d be surpris at how much, how many companies really are listening and want to make improvements, but we want to do it in the right way. And I think that goes accurate mobile phone number list a really, really long way. And even just a thank you when an experience goes well, you’d be surpris how that could really make somebody’s day who’s on the front lines.

Gabe Larsen: (03:32)

Yeah, I do. I think, like you said, just, I think they’ve what is integrated marketing communications? taken the brunt and I think just take a deep breath. Let’s be kind and let’s see what we can do together to make this better. It is sometimes the small stuff that makes a huge be numbers difference. As you guys think about the power of customer service, what are some of those everyday actions that you’ve found you do or you’ve seen in others that just impact those long lasting client relationships? Chad, let’s start with you.

Chad Horenfeldt: (03:58)