It’s true that when agents are happy! Their customers are happy and NPS scores skyrocket! Something that both. Gordana and Chad can attest to. As a leader, building a customer-centric culture starts with you and how you interact with your team. How you react to different situations really sets the tone in the company. Environment and can simply either make or break your agent’s day.
Chad explains, “, in terms of individually, as an individual and celebrate the smallest moments and I think that if people know that you care about them, they’re going to care about what they’re doing and especially care about the customer.” For birthdays, Chad goes out of his way to make that employee feel celebrat and notic on their special day. Making your employees happy in the workplace really can be as simple as caring about them as individuals and showing them how much you enjoy having them on the team.
The Time to Have Fun is Now
So, how do leaders make customer service week an every day celebration? Gordana suggests having fun in the office and bonding together as teams. “It’s a hard enough job…they put their all into it. Really build in that time and make sure the team does take a few minutes to have that break and enjoy each other’s company.”
Some ways to boost employee morale and to include fun daily are allowing them to have time to get to know each other. There’s no reason why employees who work closely together shouldn’t know who they’re working next to.
Starting the morning off with a fun meeting or exercise can start the day off right and in many cases, help your agents to feel a better bond with those around them. With customer service having taken most of the brunt mobile phone number data updat 2025 during the pandemic, they could certainly use a break. The time for fun is now and it’s never too late to start making the work environment more positive and friendly.
To learn more about
customer service week! Check out the Customer it has technological support Service Secrets podcast episode below! And be sure to subscribe for new episodes be numbers each Thursday.
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