The use of technology to improve It has technological customer experience is a key factor in customer retention strategies and refers to two aspects:
The use of technology by the customer in the purchasing process: during the crisis, the importance of having an omnichannel strategy has become evident so that the customer can get in touch, feeling completely safe and well attend to through any of the contact channels.
6. Measure and monitor the indicators
>>>Consistency in measurement will allow you to monitor, make comparisons and obtain a diagnosis that can serve as input for the construction of strategies and action plans. Constant monitoring of indicators will be a way to evaluate the effectiveness of these action plans and increase your company’s customer retention.
Make your agents’ jobs and gambling database your customers’ lives easier! By using technology to your advantage, you’ll be ready to transform your customers’ experience and keep them engag and loyal.
Zendesk’s comprehensive customer service solution is design to improve your relationship with your customers by providing them with personaliz It has technological attention throughout the entire journey.
Take advantage of the features you ne to increase your company’s customer retention rate:
Integrate systems; It has technological
manages a unifi view of the customer;Social networks
Over time, social mia also enter the list of service channels. This is because the public began to use the mia not only to learn about products and services, but also to clarify doubts and even make purchases.
access reports with adrienne raquel social mia contributor + color expert valuable data.
If you want to improve the experience of your customers and employees, request a free trial now !What are customer service b2c lead channels and what types exist?
By Douglas da Silva, Web Content & SEO Associate, LATAM
Read the article “ Understand the importance of customer experience and know how to apply it especially in the digital world .”
Last updat on March 12, 2021
Interaction with customers
