Yeah. And look for the small
Build in the time to have more fun. And it’s a hard enough job. You really, everyone works really, they […]
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March 2025
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Gordana, let’s maybe start with
I can’t add too much to that. But one thing we have been doing is we’ve been partnering with our
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For leaders across the globe
In this episode of the Customer Service Secrets Podcast, Gabe Larsen is join by Phil Irvine. In this episode of
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You really want to treat people
It’s true that when agents are happy! Their customers are happy and NPS scores skyrocket! Something that both. Gordana and
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So excited to be chatting
Full Episode Transcript: Celebrating Customer Service with Gordana Warga and Chad Horenfeldt TRANSCRIPT Intro Voice: (00:04) You’re listening to the
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One question before we look
So those are little things that you can do as well. And it just goes such a far way, because
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They’re using really advanced
Awesome. Awesome. Well excited to have you both. Would love to kind of start with the big picture. Just what
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Yeah. I mean, along those
And you can go to my LinkedIn, you can see this picture. And it was just a special moment for
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And then we encourage taking
No, not more hours. But I find that we have such a great team and they’re all so smart and
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Any just quick thoughts
Yeah, I just, I’d mention it just to start, but it does seem like the customer service has taken a
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I do it through more work oddly e
Yeah, it’s funny. It’s like, I don’t even think about some of the things that we do, but one of
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Those kinds of moments of truth
Yeah. I think one is just being responsive. So it could be that an email that was sent to you
